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Product review request ​

Reviews build trust with future shoppers. The review request flow asks customers for one when they have had time to try their purchase.

Before you start ​

  • Available on paid plans (Starter, Premium, Pro).
  • Decide where reviews should be left — your product pages, a review app, or Google — and put that link in the messages.

Set it up ​

  1. Go to Flows and click New flow.
  2. Under Encourage repeat purchases, choose Product review request · Standard and click Use this template.
  3. Open the push and email steps and set the link to your review page.
  4. Click Save and Turn on.

How the standard template works ​

7 days after the order is fulfilled, the flow sends a push and, 10 minutes later, an email asking for a review.

  • Trigger: Order fulfilled.
  • Exit when: the order is cancelled or refunded.
  • Re‑entry: a customer can start the flow again 30 days after their last entry, so frequent buyers are not asked after every order.

Other versions ​

  • Product review & cross‑sell — a review request after 7 days, then product recommendations 7 days later.

Tips ​

  • Adjust the wait to your delivery time. The wait starts when the order is fulfilled, not when it arrives. If delivery takes two weeks, wait longer.